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Service Writer

COMPANY:

C&C Rentals Ltd.

POSITION:

Service Writer

WAGE:

TBD

START:

Immediately

HOURS:

Full-Time

C&C Rentals and Recreation is committed to ensuring that our commercial and retail customers enjoy a memorable customer experience. In return, our investment in our people includes a comprehensive benefits package, including store discount programs and opportunities for career development.

POSITION DESCRIPTION:

C&C Rentals Ltd. is looking for a dedicated Service Writer to act as the liaison between our company and our customers.  The Service Writer’s responsibilities include ensuring the customer’s needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions.  The Service Writer will track repairs, schedule the most appropriate technician, and identify warranty claims.

Responsibilities include, but are not limited to:

  • Developing strong customer relationships through the successful management of service delivery
  • Maintaining computerized customer profile information
  • Developing cost estimates
  • Tracking parts and time necessary for repairs
  • Conveying all necessary information regarding costs, parts, work, and technicians to customers and management
  • Meeting with customers to discuss their requirements and relaying those requirements to technicians
  • Contacting customers in the case of additional work to relay the details and extra costs
  • Entering the details of work orders into the company’s service software and scheduling the most appropriate technician
  • Checking warranties and insurance

Requirements:

  • Valid Class 5 Drivers Licence; asset
  • Knowledge of machinery, electrical and other system components.
  • Ability to follow established procedures and practices
  • A strong commitment to all health and safety guidelines
  • Good communication skills
  • Problem solving ability
  • High school diploma preferred
  • Certificate from a vocational school or completion of apprenticeship is a definite asset however not required.

If you are interested in applying for this position, please submit your resume and cover letter to:
Email: humanresources@jandggroup.ca

We thank all who apply and advise that only those selected for further consideration will be contacted. Successful applicants will be required to provide proof of licensure, including a clear driving abstract, upon hire, depending on the nature of the position.