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Customer Service and Media Assistant

Company:

Brandon Wheat Kings

Position:

Customer Service and Media Assistant

Hours of Work:

Full-time, Days, evenings & weekend availability

Start:

Immediately

Company Overview:

Members of the Western Hockey League (WHL) since joining the league in 1967-68 season, Brandon Wheat Kings is a Canadian junior ice hockey team based in Brandon, Manitoba. Successor to the Brandon Wheat City senior team which participated in the 1904 Stanley Cup challenge, the team known as the Brandon Elks in the 1930s won eight Turnbull Cup Championships and appeared in the Memorial Cup six times in 1979, 1995, 1996, 2010 and 2016.

Position Description:

Reporting to the VP of Business Operations, the Customer Service and Media Assistant will work at the reception desk to assist with customer queries, and perform duties related to tickets and social media as directed.

Responsibilities:

Customer Service

  • Greet customers in person, answer a switch-board style phone, transfer calls, take messages and troubleshoot as needed.
  • Maintain customer & ticket database on Ticketmaster.
  • Assist with ticket-related questions and ticket sales.
  • Manage invoicing on QuickBooks.

 

Social Media

  • Assist various departments in generating team content, executing sponsor commitments and driving revenue i.e. in-game, social media, print, website etc.
  • Promote content on social networks, and monitor engagement.
  • Build and execute social media strategy through audience research.

 

General

  • Work in collaboration with the Business/Hockey divisions and J&G Group centralized services team for day-to-day operations.
  • Contribute to a vibrant and upbeat work environment.
  • Adhere to company, industry and provincial legislation.

 

Education/Skill Requirements:

  • College level education in sports administration, marketing preferred
  • Software knowledge i.e. word press, Adobe Premier, Adobe Photoshop, Adobe Illustrator etc.
  • Excellent customer service skills.
  • Computer/IT proficiency.
  • Good work ethic.

Is accountable and takes responsibility/ownership for feedback on self-performance from customers and management.

If you are interested in applying for this position, please submit your resume and cover letter to:

Email: humanresources@jandggroup.ca

We thank all who apply and advise that only those selected for further consideration will be contacted. Successful applicants will be required to provide proof of licensure, including a clear driving abstract, upon hire, depending on the nature of the position.